Introduction

Vigdee.com (“Vigdee”, “us”, “we”, or “our”) is dedicated to providing a secure and engaging platform for users of all ages. This Privacy Policy (“Policy”) explains the types of information we collect, how we use it, and the rights and choices available to website visitors or users (“customers” or “you”) through our websites, applications, online services, products and customer support (“Platform”). By using our Platform, you consent to the practices described in this Policy. 

This Privacy Policy may be updated periodically. Below are our policies and handling practices, should you disagree with any of the below, please desist from using our Platform immediately. 

Continued use of the Platform indicates acceptance of the revised terms.

Information We Collect

Provided by Users:

Parents or legal guardians may provide information when registering, accessing content, subscribing to communications, using community features, participating in promotions, or contacting us. This information includes:

• Contact Information: Name, email, postal address, and phone number.

• Child’s Information: First name, age, grade level, and gender.

• Account Information: Username, password, and security question answers.

• Usage Information: Search queries, browsing history, and interaction data.

• Location: Country and/or state of residence.

• Preferences: Communication settings and list selections (if permitted).

• User-Generated Content: Forum posts and comments.

• Correspondence: Feedback, inquiries, purchase confirmations, and receipts.

• Survey Information: Hobbies, interests, skills, and educational background.

• Billing Information: Credit card details and purchase records.

Third Parties: In the event you share third-party data with us, you hereby affirm that you have the authority to share such data. 

Categories of Information Collected Over the Last 12 Months 

Automatically Collected:

• Identifiers: Unique ID, IP address, online identifiers.

• Internet/Network Activity: Browsing/search history, analytics data, usage logs, and interactions.

• Inferences: Preferences, traits, behavior, intelligence, and aptitudes.

SENSITIVE INFORMATION: WE DO NOT COLLECT SENSITIVE PERSONAL INFORMATION (E.G., SSN, DRIVER’S LICENSE, PASSPORT, GENETIC DATA).

Data Sources

• Directly from users and their agents.

• Automatically from Platform interactions.

• From third-party partners, such as advertising and analytics providers. If parents share information through third-party services like social media (e.g., Facebook or X), we may collect information from those platforms. Our Services may include links to external websites or services operated by third parties. These links do not imply endorsement, and we recommend reviewing their privacy policies before use.

How We Use Information

• For Adults: Account management, including registration, service use, and account-related communications.

• For Adults and Children: Personalizing content and adapting the viewing experience based on user interactions.

• Service Delivery: Fulfilling requests, providing services, and customer support.

• Customization and Development: Personalizing content, improving services, and conducting research.

• User Interaction and Support: Understanding interactions and enhancing support.

• Security and Fraud Prevention: Detecting and preventing unauthorized access and fraud.

• Technical Maintenance: Debugging and resolving technical issues.

• Account Management: Creating and managing accounts.

• Legal Compliance: Meeting legal and regulatory requirements.

• Advertising and Marketing: Delivering targeted advertisements (adults only) and measuring effectiveness.

Cookies and Tracking Technologies

• Strictly Necessary Cookies: Essential for platform functionality.

• Performance Cookies: Analyzing platform performance and identifying errors.

• Functional Cookies: Enhancing personalization and remembering preferences.

• Advertising Cookies: Delivering targeted ads (adults only).

• Web Beacons: Tracking email engagement and platform interactions. Users can adjust cookie settings via the cookie interface or browser settings. Measures sales outcomes and interest. When embedded via email beacons can inform on the time an email was opened, number of times forwarded and which links were clicked. 

Users can adjust these preferences anytime via https://vigdee.com/?review_privacy_banner=1. Essential cookies cannot be disabled except through browser settings.  Upon visiting our Platform, users can accept or adjust cookie settings through an interface. Preferences can be modified anytime via your browser, for additional information visit allaboutcookies.org. Existing cookies can be deleted through your browser’s privacy/security settings, typically found under “Tools” or “Options”. Disabling cookies may limit certain features of the Platform.

Users can manage preferences through our Platform’s cookie interface or opt out of cookies from various ad servers by visiting Network Advertising Initiative and following the instructions. 

Data Sharing

PI may be shared with third parties, such as the below, for business purposes under contracts that ensure confidentiality and limit use to contract performance.

Other Sharing 

• When guardians use social media via our Platform, those services may collect data per their privacy policies.

• Parents using password-protected areas of the Platform may transfer content to cloud storage, social media, or other recipients with consent.

• Non-identifiable data, such as aggregate website usage and demographic reports, may be disclosed to third parties.

Vigdee does not sell personal information (PI) for monetary gain. However, we may share certain categories of PI, including identifiers, demographics, commercial data, network activity, geolocation, and inferences, with advertising partners such as analytics providers for targeted advertising.

De-identified Data 

Shared for research, demographic analysis, and traffic reports, ensuring no individual user or device can be identified.

Notice of Financial Incentives: We may offer promotions requiring PI (e.g., an email address) for participation. Participation is voluntary, and the availability of promotions may vary.

Data shared with third parties is governed by confidentiality agreements that restrict its use to the specified terms. In the past 12 months, we have disclosed to certain categories of providers for business purposes, including:

No child PI is shared with third parties for marketing, promotional purposes, or sold for valuable consideration.

Children’s Privacy

• We do not collect children’s PI without parental consent.

• Interactive features limit communication to pre-selected phrases or emojis.

• Parents can manage and delete their child's information.

• Adult Users can add or remove Child Users and update information via the Parent Section.

• To review, delete, or stop collecting a Child User’s PI, contact us. Note that deleting PI may result in account cancellation or limited access.

• Requests to modify or delete PI are typically processed within 24–48 hours but may take longer due to operational schedules. Some data may remain in backups, and essential information may be retained for fraud prevention, business purposes, or legal compliance.

• Parents can manage their child’s online activities, set time limits, and disable specific features, more information is available at https://www.esafety.gov.au/parents/issues-and-advice/parental-controls 

• Some controls must be applied individually to each child’s profile.

• We do not knowingly collect personal information (PI) from children without prior parental consent, except as permitted by law.

• Children can access age-appropriate activities using non-personal identifiers like usernames or character names.

• Interactive features, such as chats, limit communication to pre-selected phrases or emojis to prevent sharing identifiable information.

• We do not knowingly share the PI of children under 13 without parental consent.

• No targeted advertising is conducted using the PI of individuals aged 13 to 16.

Data Retention

• Retained only as long as necessary for service delivery, legal compliance, and security.

• Data no longer needed is deleted or anonymized.

• Family account information is retained for five years post-cancellation.

• Adult Users may cancel their accounts for the next cycle by clicking the cancel my subscription button conveniently located in the subscription panel. For Family Accounts, certain Adult User information (e.g., email addresses, child’s birth year [excluding exact dates], number of associated children, and subscription details) is retained for five years after cancellation.

Your Data Rights and Choices

• Access and Correction: Review and update your PI collected in the past 12 months, including: 

• Categories of PI collected and sources.

• Business purposes for collecting or sharing PI.

• Third parties with whom PI was shared.

• Specific pieces of PI collected (data portability request).

• Business purposes for which PI was disclosed, and categories of PI shared with each recipient.

• Deletion: Request deletion of your data, subject to exceptions for legal obligations or legitimate business purposes.

• Non-Discrimination: Exercising your PI rights will not result in discrimination.

• Data Portability: Request a copy of your data in a portable format.

• Verification: Requests may require email verification or additional details.

Process

• Clearly state “Your Privacy Rights” in requests, specifying the type of request and including your name and contact details (email or phone).

• Only you, an authorized representative, or a parent/guardian (for minors) may submit a verifiable request. Verification will involve matching the provided email with your account. Additional verification, such as purchase details or a signed declaration, may be required. Authorized agents must provide a signed authorization letter or power of attorney. Appeals of denied requests can be submitted using the request ID.

Rights and Limitations

• Right to Limit Sensitive PI Use: You may limit how we use your sensitive PI.

• Retention After Deletion Requests: After requesting deletion or account cancellation, certain PI may persist in backup records. We may retain data as required by law, to prevent fraud, or for legitimate business purposes such as account recovery and support. All retained data remains subject to the current Policy and legal requirements.

Response Timeline

• Requests are processed within 45 days (up to 90 days if necessary).

• Data portability requests are provided in a transferable format.

• Appeals of denied requests will receive a response within 60 days.

Communications

• Promotional Emails: Opt-out using the unsubscribe link in emails; allow up to seven (7) days for this to take effect. This does not affect transactional communications.

Data Security

Vigdee employs reasonable measures to safeguard your information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, no system can guarantee complete security. Before transferring ownership of a Vigdee-connected device, ensure all personal data, including play data, is securely deleted. For assistance, contact Vigdee using the information in this Policy.

Contact Us:

For questions or to exercise your rights, contact us at:

• Email: help@Vigdee.com

• Mailing Address: 82 Union Rd Spring Valley, NY 10977

• Phone: 866 584 4333

• Data Privacy Officer: Avi Kaufman

International Users

• By using our Platform, you consent to the transfer of your information to the U.S. and other countries with appropriate privacy protections.